Month: February 2020

Managed telecom: two words that can make a world of difference to your company. But what do they mean? What is managed telecom?

It is, essentially, outsourcing the management of your telecom and network providers. It’s partnering with an organization that is extremely knowledgeable about the telecom space and has partnerships to help create the right package for your company. It’s having someone on call, 24/7, whenever anything goes wrong. It’s having someone there who knows your contracts, inside and out, and can design a system that works efficiently, seamlessly, at all hours.

It can consist of Unified Communications as a Service (UCaaS), Global Connectivity options, and NOC services. At the end of the day, it is the easiest way to streamline your technology posture as well as saving your company valuable resources.

6 Steps of a Managed Telecom Solution

Assess Your Needs: Your managed telecom provider will work with you to figure out what exactly your telecom and network needs are to meet all of your business goals. Each business is unique, as are their telecom needs. A good managed telecom provider will work closely to ensure that each of the next steps is based on what your actual needs are, not what they think they are.

Evaluate and Audit Current Solutions: Next, they will look at all of your current solutions to see what’s working, and what’s not. They will look at all of your contracts and note their expiration dates, to make sure that all future solutions are implemented seamlessly with your current products. Your telecom partner should also be doing everything possible to save you money and maintain high financial integrity for your organization. 

Recommend Vendor-Neutral Solutions: Once they have an understanding of your requirements and current solutions, they will make recommendations of the best vendors to meet your needs and budget, without bias towards certain partners.

Beta Test: Sometimes the best-laid plans have unforeseen outcomes. With that in mind, your solution will be beta tested before it is rolled out to ensure that, when the time comes, your final solution will be implemented smoothly and efficiently.

Implementation: No matter how big or small the project is, a good partner will be on hand for the rollout to handle issues that pop up, ensure everyone is trained properly, and make certain you are satisfied with how the services work together to achieve your business goals.

Management and Maintenance: Once your managed telecom solution is in place, your partner will be on hand to manage your vendors, maintain your system, and deal with any problems that occur 24/7.

This also includes maintaining financial integrity. Everything from tracking SLA credits, verifying invoices and filing invoice disputes when errors are found. All of this ensures that you save as much money as possible and never leave savings on the table. 

Your Managed Telecom Partner

BlackFin Square is your forward-thinking managed telecom partner. With more than two decades of experience in managed telecom, our partnerships and process have been honed to perfection, ensuring that you never have to worry about your technology again. Talk to us today about how we can take technology off your mind so you can keep your mind on your business.

As a CIO, you’re fully aware of the importance of maintaining a technology suite that keeps your company competitive in the marketplace. The latest technology can help you retain the organization’s workforce, provide better service to customers, and promote productivity. Staying on the cutting edge can also be a full-time job with all the research and contract management that goes into ensuring a cutting-edge suite of technology. Two words can save you all the headaches involved with technology management: managed telecom.

Managed telecom is, essentially, outsourcing the management of your telecom and network providers to a reliable partner who can help you maintain your competitive edge while freeing you up to concentrate on your core business. Need more convincing? Here are five more reasons to invest in managed telecom.

Outsourcing the management of your telecom and network providers.

You and your staff have better things to do than worry about your technology contracts or keeping up with the latest updates and upgrades. With managed telecom, all of this worry can be outsourced to a reliable partner who will take care of all of this, and more, for you. This outsourcing can also free up your IT team to think more strategically about your technology needs, rather than ensuring that everything runs the way it’s supposed to all of the time. 

Partnering with an organization that is extremely knowledgeable about the telecom space.

When you enlist a managed telecom partner, you are working with someone whose expertise and passion are managed telecom. That means they know the ins and outs of the telecom space in a deep way. It also means you will get the best advice and recommendations for your situation, maybe even solutions you hadn’t thought of before. 

Having someone on call 24/7.

It’s everyone’s nightmare. At 9 PM, your circuits go down with no warning and for no apparent reason. You need to call your team and hope they’re available to come in and figure it out. With managed telecom, when something goes wrong, you have the peace of mind that there is someone available to get it fixed. Your managed telecom partner is on call 24/7 to keep your systems running, no matter what. It’s one less thing for you to worry about.

Relying on trusted partners to design a system that works efficiently, seamlessly, at all hours.

A great managed telecom partner’s expertise will include Unified Communications as a Service (UCaaS), global connectivity options a 24/7 network operations center, and more. How many of your team have expertise in all those areas? With this kind of expertise in your corner, they can help you design the system of your dreams. One that works efficiently, seamlessly, and at all hours, without any extra worry on your part. 

Saving money by streamlining your technology posture.

Once you’ve identified your managed telecom partner, they will take a look at your technology contracts to identify any overlaps or redundancies in your current technology posture and how those will affect your plans moving forward. They will also be your partner in maintaining financial integrity for your technology needs too. Looking for a managed telecom partner that:

• Tracks down SLA credits for you. 
• Makes sure that invoices are always billed correctly. 
• Files invoice disputes when invoices aren’t correct.

They will use their expertise to design a plan that meets your needs while saving you money and making sure you never leave savings on the table. 

Your Managed Telecom Partner

BlackFin Square is your forward-thinking managed telecom partner. With more than two decades of experience in managed telecom, our partnerships and process have been honed to perfection, ensuring that you never have to worry about your technology again. Talk to us today about how we can take telecom and network management off your mind so you can keep your mind on your business.